For shops and D2C brands that sell on WhatsApp
One WhatsApp number. Your whole team. No chat missed.
oneCommerce puts your WhatsApp Business chats into one shared inbox. Everyone knows who's replying, no customer waits more than an hour unnoticed, and each customer's Shopify orders sit right next to their chat.
Demo on WhatsApp or a quick call. Set up the same day.
Sound familiar?
WhatsApp is where your customers are. One phone can't keep up.
Who has the phone?
Five people, one WhatsApp. Chats get answered twice, or not at all.
Did anyone reply to her?
A customer asks about stock, and an hour later nobody knows who saw it.
Will check and update.
Then nothing. The promise is lost under a hundred new messages.
Where's my order?
All day, someone switches to Shopify to find it, then back to type the reply.
What you get
A team inbox built around how Indian shops sell
Every chat has an owner. Nothing slips.
- New chats go to your front desk. Hand one over in a tap.
- No reply 1h shows customers waiting too long.
- Follow up catches promises like "will update you" left quiet for 4 hours.
- Internal notes your customer never sees. @tag a colleague to pull them in.
Shopify orders right next to the chat
- See the customer's orders, payment and delivery without leaving WhatsApp.
- Courier tracking, and a ready-made tracking message in one tap.
- Cancel and refund from the chat, if you allow it. Every action leaves a note.
- Shopify customers get a bag icon, so you know who's ordered before.
On every phone in the team
- Install it like an app, with notifications for the chats you own.
- Photos, albums, voice notes with speed control, PDFs: just like WhatsApp.
- Your WhatsApp Business app keeps working on the main phone too.
Several numbers, one place
Sales, support and each branch: every WhatsApp number in one inbox.
Quick replies and labels
Type / for saved answers. Label chats like VIP, Return or Bulk order.
Reports
Reply times, replies per person, and promises kept or missed.
Optional AI help
Summaries of long chats and suggested replies, switched on per person.
Team members see their chats
Admins see everything. Others see the chats they own or are tagged into.
Search everything
Find any customer, number or word across every chat and note.
How it works
Live the same day. No new phone, no new number.
We set up your inbox
Your own private inbox, kept separate from every other business. Your team logs in at app.onecommerce.tech.
Scan a QR code
Link your WhatsApp Business number the way you link WhatsApp Web. Your chats come in.
Add your team
Give each person a login. Connect Shopify if you use it. We walk you through it on a call.
Honest note: linking by QR code is not an official WhatsApp (Meta) product. oneCommerce only replies to people who wrote to you, sends one message at a time, and has no bulk sending, so your number stays safe. The official WhatsApp connection is on its way.
Security
Your customers' chats stay yours
A separate inbox for every business
Your chats live in their own inbox, never mixed with any other business.
Two-step login
Logins can also ask for a code from an authenticator app. Admins hear about logins from new devices.
Customer numbers hidden
Numbers show as +91 98•••••210 until someone taps to see them. You choose who may.
Locked nightly backups
Every night, a locked copy goes to a separate data centre. Only the key holder can open it.
Watched around the clock
If an inbox or a WhatsApp link drops, we're alerted within minutes.
Safe WhatsApp use built in
No bulk sending, replies only to people who wrote first, one message at a time.
Compare
One shared phone vs oneCommerce
| One shared phone | oneCommerce | |
|---|---|---|
| Several people replying at once | One at a time, on one phone | Everyone, from their own phone or computer |
| Who is handling this customer? | Nobody knows | Every chat shows its owner |
| Customers left waiting | Found out when they complain | Flagged after an hour |
| "Will update you" promises | Forgotten | Flagged after 4 hours |
| Order and tracking details | Switch to Shopify and search | Next to the chat |
| Talking to colleagues about a customer | A separate WhatsApp group | Notes inside the chat |
| Someone leaves the team | They had the phone and every chat | Change their password; history stays |
Price
Founder offer for our first clients
We're opening oneCommerce to a small group of businesses first. Join now, tell us what works and what doesn't, and keep the founder price for as long as you stay.
- Your whole team, one shared inbox
- Shopify orders, tracking, cancel and refund
- Phone app, notifications and reports
- Setup and training call included
- Founder price locked for life
Monthly. Cancel any time. Annual plans can add your own web address, like inbox.yourshop.com.
Questions
Good to know
Will my customers notice anything?
No. They keep messaging the same WhatsApp number. Your replies come from that number, as always.
Can I still use WhatsApp on my phone?
Yes. The inbox works alongside the WhatsApp Business app, like WhatsApp Web does. Open the app on the phone at least once every 14 days so the link stays active.
Do I need Shopify?
No. Shopify is optional. Without it you get the full shared inbox; with it, each customer's orders appear next to their chat.
Is my data safe?
Each business gets its own separate inbox: your chats are never mixed with anyone else's. Logins are protected, two-step login is available, customer numbers are hidden on screen, and backups are locked and kept off the server every night.
Can I cancel?
Yes, any time. The plan is monthly. If you leave, tell us and we'll hand over or remove your data.
See it with your own chats in 15 minutes
Message us on WhatsApp and we'll set up a demo at a time that suits you.
Book a demo on WhatsApp